Privacy Policy

Privacy Policy Overview

Introduction

This notice provides highlights of the Rapid Refill Privacy Policy. The highlights and full privacy policy apply to our corporately operated Web sites at www.rapidrefill.com and www.erapidrefill.com and other locations where Rapid Refill Corp. may collect personal information.

  • We may collect personal information such as your contact, billing and shipping information. We may also collect demographic information.
  • We collect information regarding your interactions with our Web sites through the use of cookies.
  • We may obtain additional personal and non-personal information from third party providers.

Uses of Information

  • Rapid Refill does not sell or rent your personal information to third parties.
  • We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
  • Your personal information may be shared with current or future Rapid Refill entities or subsidiaries.
  • We may also use the information you provide to send you marketing communications.
  • In limited circumstances, Rapid Refill may need to share your information with certain third parties to perform services on our behalf.

Important Information

  • Rapid Refill does not knowingly collect information online from children under 13.
  • Rapid Refill values our relationship with our customers and we are committed to responsible information-handling practices. View our entire Privacy Policy.

How to Contact Us

If you have questions about Rapid Refill's Privacy Policy, contact us by:

Phone:
1-888-905-4INK (888-905-4465)
E-Mail:Contact Us
Regular Mail:Rapid Refill Corp
Attn: Internet Privacy
18732 Lake Drive East
Chanhassen, MN 55317


Privacy Policy

This Privacy Policy applies to Rapid Refill Corp. and our corporately operated Web sites at www.rapidrefill.com and www.erapidrefill.com. Rapid Refill retail stores are franchised businesses, independently owned and operated. While we work closely with our retail franchisees on all matters of business, we cannot guarantee the standards that will be upheld by retail franchisees pertaining to personal information and privacy exept to extent required by law.

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

Rapid Refill Corp follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:
  • NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  • SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
  • SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
Rapid Refill Corp. is a subsidiary of Rapid Brands, Inc., and as such, if you provide information to any of the businesses, stores or Web sites owned or operated by Rapid Brands, Inc., this information may be combined or shared among current or future Rapid Brands, Inc. entities and subsidiaries. Rapid Refill Corp. operates Web sites under the names Rapid Refill (RapidRefill.com) and eRapidRefill.com (eRapidRefill.com).

Each Web site established by a member of the Rapid Brands, Inc. companies, may have its own Privacy Policy which it may modify as needed consistent with these principles.


RAPID REFILL CORP. PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for Rapid Refill Corp.’s Web sites, including RapidRefill.com and eRapidRefill.com, and all other locations, occasions or events where your personal information is collected by, or on behalf of, Rapid Refill Corp. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the Rapid Refill Corp. sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the Rapid Refill Corp. trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.


INFORMATION COLLECTED BY RAPID REFILL CORP.

As part of your interaction with Rapid Refill Corp., we may collect personal information such as:
  • Contact information, including name, mailing address, phone number and e-mail address
  • Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests and product preferences.

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:
  • Purchase products or services
  • Set up an account online
  • Join the e-mail newsletter loyalty program
  • Participate in a sweepstakes, promotion or survey
  • Contact us with a question or concern
  • Participate in other activities with Rapid Refill Corp.

USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:
  • Fulfilling requests for products, services or information
  • Tracking and confirm online orders
  • Managing our e-mail newsletter loyalty program
  • Providing customer services
  • Administering sweepstakes, promotions or surveys
  • Offering new products and services
  • Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed

PERSONAL INFORMATION PROVIDED TO RAPID REFILL CORP. FROM THIRD PARTIES

Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address or using our Send-to-a-Friend option in our marketing e-mails.

Information from Third Parties
Rapid Refill Corp. obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.


SHARING OF PERSONAL INFORMATION

Rapid Refill Corp. does not sell or rent your personal information to third parties.

We may need to share your personal information within Rapid Refill Corp. and with other companies owned by Rapid Brands, Inc. These companies may use this information to offer you products and services that may be of interest to you.

In addition, Rapid Refill Corp. may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
  • Fulfilling customer orders
  • Sending Rapid Refill Corp. marketing communications
  • Delivering packages
  • Servicing products
  • Maintaining our e-mail newsletter loyalty program
  • Fulfilling subscription services
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of Rapid Refill Corp.
  • Processing credit card payments
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.


CHOICES REGARDING YOUR PERSONAL INFORMATION

Once you provide your personal information, we may use it to send you offers, promotions and other marketing and customer experience content.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
  1. Follow the directions on a marketing e-mail or direct mail marketing communication you receive from us.
  2. Call 1-888-905-4INK (1-888-905-4465) with your request and current contact information.
  3. Send an e-mail with your request and current contact information to: info@erapidrefill.com.
  4. Send a letter with your request and current contact information to:
Rapid Refill Corp.
Attn: Customer Care/Privacy
18732 Lake Drive East
Chanhassen, MN 55317

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

Rapid Refill Corp. will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
  • 10 business days for e-mails
  • 30 business days for phone calls
  • 90 business days for direct mail
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices or other organization-related communications.


UPDATING YOUR PERSONAL INFORMATION

Rapid Refill Corp. wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:
  1. If you've created an account on eRapidRefill.com, you can update your online account information after logging into your account.
  2. Call: 1-888-905-4INK (1-888-905-4465)
  3. Send an e-mail request to: info@erapidrefill.com.
  4. Send a written request to:
Rapid Refill Corp.
Attn: Customer Care/Privacy
18732 Lake Drive East
Chanhassen, MN 55317

If you send an e-mail or letter request, please be sure to include your current information and the requested changes.


SECURITY OF YOUR PERSONAL INFORMATION

We use reasonable security measures in place and take reasonable system, process and administrative precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Rapid Refill Corp. cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Safe Shopping Policy on eRapidRefill.com
We use a variety of information security measures to protect your online transactions with us. The Rapid Refill Corp. Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.

Choosing a Personal Password on eRapidRefill.com
When you create an account on eRapidRefill.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase. If you choose not to create an account you will not be able to review information regarding a previous purchase.


COOKIES AND THIRD PARTY AD PROVIDERS

Cookies
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself. You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Rapid Refill Corp. Web site. Our Web server automatically collects information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things. Our Web site may also use other technologies to track which pages our visitors view. This anonymous data provides our customers with a better shopping experience and helps Rapid Refill Corp. understand how visitors use our Web site.

Third Party Ad Providers
The Rapid Refill Corp. Web site uses third party service providers to serve ads across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to our Web site so that we can provide advertisements about goods and services. No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site. If you would like more information about this practice and to know your choices about not having this information used by our third-party advertiser, visit http://www.atlasdmt.com/privacy


COLLECTION OF CHILDREN'S PERSONAL INFORMATION

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.


CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. You may contact us in the following ways:
  1. Call: 1-888-905-4INK (1-888-905-4465)
  2. Send a communication to: info@erapidrefill.com
  3. Send a letter to:
Rapid Refill Corp.
Attn: Customer Care/Privacy
18732 Lake Drive East
Chanhassen, MN 55317


PRIVACY POLICY CHANGES

As Rapid Refill Corp. continues to improve the services, products and the features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.