Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  Currently only residents and businesses of the State of Minnesota are required to pay sales tax.  Your state or local municipality may require you to report and pay Use Tax on any purchase, regardless of the state from which it is shipped.  Check with your state and local taxing authorities to find out requirements where you live.
I have a question on my charges.
  Click the "My Account" link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact Customer Service for further assistance.
What are my payment choices?
  We currently accept Visa, MasterCard, American Express and Discover online. Payment methods accepted at your local Rapid Refill retail store may vary. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Commercial or wholesale accounts that meet minimum order and credit guidelines may be eligible for invoice payment. Please contact Customer Service for more information.
I need a copy of my receipt/invoice.
  Click the "My Account" link at the top of our site to print past invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).